Privacy Policy

1. Information We Collect

Personal Information

We collect the following personal information when you register and use our service:

Account Information: Username, email address, first name, last name
Payment Information: Billing details (processed securely through third-party payment processors)
Learning Progress: Course completion status, progress tracking, quiz results
Communication Data: Messages sent through our contact forms or support system

Automatically Collected Information

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on courses, click patterns, search queries
Security Data: Login attempts, security events, access logs

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: Provide access to courses, track progress, deliver content
Account Management: Maintain your account, process payments, provide support
Communication: Send course updates, security alerts, important notices
Improvement: Analyze usage patterns to improve our courses and platform
Security: Monitor for fraudulent activity, protect against unauthorized access
Legal Compliance: Meet legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted third parties who help us operate our platform (payment processors, hosting providers)
Legal Requirements: When required by law, court order, or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets
Consent: When you explicitly consent to sharing

4. Data Security Measures

Comprehensive Security Protection

We implement multiple layers of security to protect your data:

Encryption: All data is encrypted in transit (SSL/TLS) and at rest
Access Controls: Strict authentication and authorization protocols
Regular Audits: Ongoing security assessments and vulnerability testing
Secure Infrastructure: Protected servers with firewalls and intrusion detection
Staff Training: Regular security training for all team members

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud

When you delete your account, we will securely delete your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your information

To exercise these rights, contact us at help@computerpronetwork.com

7. California Privacy Rights (CCPA/CPRA)

For California Residents: The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide specific rights regarding your personal information.

Your California Rights

Right to Know: You have the right to request information about the categories and specific pieces of personal information we've collected about you in the past 12 months.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information We Collect

Identifiers: Name, email address, IP address, account credentials
Commercial Information: Purchase history, payment information
Internet Activity: Browsing history, search history, course interaction data
Professional Information: As voluntarily provided in your profile

How to Exercise Your California Rights

To exercise any of these rights, please contact us at:

Email: help@computerpronetwork.com
Phone: 817-658-0707

We will verify your identity before processing your request and respond within 45 days.

Sale of Personal Information

We do NOT sell your personal information. We have not sold personal information in the preceding 12 months and do not have actual knowledge of selling personal information of consumers under 16 years of age.

8. Additional State Privacy Rights

Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have additional rights under your state's privacy law:

Right to Access: Confirm whether we process your personal data and access such data
Right to Delete: Delete personal data you have provided to us
Right to Correct: Correct inaccuracies in your personal data
Right to Data Portability: Obtain a copy of your personal data in a portable format
Right to Opt-Out: Opt-out of targeted advertising, sale of personal data, or profiling

To exercise these rights, contact us at help@computerpronetwork.com

Nevada Residents

Nevada residents have the right to opt-out of the sale of personal information. We do not sell your personal information as defined under Nevada law.

9. European Union (GDPR) Privacy Rights

For EU/EEA Residents: The General Data Protection Regulation (GDPR) provides comprehensive privacy rights.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide our services
Legitimate Interest: To improve our services, prevent fraud, and ensure security
Legal Obligation: To comply with legal requirements
Consent: Where you have given explicit consent

Your GDPR Rights

Right of Access: Obtain confirmation of data processing and access to your data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your data
Right to Restriction: Limit how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your local supervisory authority

Data Protection Officer Contact

For GDPR-related inquiries, contact our Data Protection Officer at: help@computerpronetwork.com

International Data Transfers

If you are located in the EU/EEA, your personal data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place through:

Standard Contractual Clauses approved by the European Commission
Appropriate technical and organizational measures
Compliance with applicable data protection laws

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your login status and preferences
Track course progress and completion
Analyze website usage and performance
Provide personalized content and recommendations

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Cookie Consent for EU Users

In accordance with GDPR, we obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time.

11. Third-Party Services

We use the following third-party services that may collect information:

Payment Processors: NAB Holdings, LLC (the holding company for North American Bancard)
Analytics: Google Analytics (for website performance)
Email Services: For course notifications and support
Hosting Providers: For secure data storage and processing

These services have their own privacy policies and data practices.

12. Children's Privacy (COPPA Compliance)

Our service is not intended for children under 13 years of age (or 16 in the EU/EEA). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information immediately.

Parents/Guardians: If you believe your child has provided us with personal information, please contact us at help@computerpronetwork.com

13. International Data Transfers and Privacy Shield

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws different from your country of residence.

Safeguards for International Transfers

We ensure appropriate safeguards are in place to protect your information during international transfers:

Standard Contractual Clauses (SCCs): We use EU-approved Standard Contractual Clauses for transfers from the EU/EEA
Adequacy Decisions: We may transfer data to countries deemed adequate by the European Commission
Data Processing Agreements: We have agreements with all service providers that process personal data
Technical and Organizational Measures: Encryption, access controls, and security protocols

UK Data Protection

For UK residents, we comply with the UK GDPR and Data Protection Act 2018. We use the UK International Data Transfer Agreement (IDTA) or UK Addendum to SCCs for data transfers.

Canadian Privacy (PIPEDA)

For Canadian residents, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have rights to access, correct, and request deletion of your personal information.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify affected individuals without undue delay (within 72 hours where required by law)
Report the breach to relevant supervisory authorities as required
Provide information about the nature of the breach and steps taken to mitigate harm
Offer guidance on protecting yourself from potential consequences

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

16. Contact Information and Privacy Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Primary Contact

Company: Computer Pro Network LLC
Privacy Officer: help@computerpronetwork.com
General Inquiries: help@computerpronetwork.com
Phone: 817-658-0707
Website: www.cpntexas.com

Response Time

We will respond to privacy requests within:

GDPR (EU): 30 days (extendable to 60 days for complex requests)
CCPA (California): 45 days (extendable to 90 days)
Other jurisdictions: As required by applicable law

Supervisory Authorities

EU Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

California Residents: You may contact the California Attorney General's Office for complaints regarding CCPA compliance.

Your Privacy is Our Priority